Question and Answer: 62

The 3314 Exam is a comprehensive certification program that is designed for IT professionals who want to become experts in deploying, managing, and maintaining Avaya Aura Experience Portal solutions with Precision Routing Manager. 3314 certification provides a comprehensive understanding of the Avaya Aura Experience Portal architecture, its components, and the skills required to configure and manage the system.
The Avaya Aura Experience Portal is a powerful tool that enables businesses to create self-service applications that deliver a personalized customer experience. The POM module provides a flexible and powerful routing engine that ensures the right customer interactions are delivered to the right agent or self-service application at the right time.
The 3314 Exam is designed to equip IT professionals with the knowledge and skills required to install, configure, and manage AAEP solutions with POM. The program covers topics such as AAEP architecture, installation, configuration, maintenance, and troubleshooting. Participants will also learn how to deploy and manage self-service applications, create and configure POM routing policies, and monitor and troubleshoot system issues.
Upon completion of the 3314 Exam, IT professionals will have the skills required to design, deploy, and manage AAEP solutions with POM, ensuring that their organizations deliver an exceptional customer experience while optimizing operational efficiency.