Privacy Policy
Last Updated: January 1, 2024
1. Introduction
CertMagic, Inc. ("CertMagic," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
2.1 Personal Information
We collect information you voluntarily provide when you:
- Create an account (name, email address, password)
- Make a purchase (billing address, payment information)
- Contact customer support (communication records)
- Subscribe to our newsletter (email address)
- Participate in surveys or promotions
2.2 Automatically Collected Information
When you access our services, we automatically collect:
- Device information (browser type, operating system, device identifiers)
- Log data (IP address, access times, pages viewed, referring URLs)
- Location data (general geographic location based on IP address)
- Usage data (features used, time spent on pages, interactions)
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings.
3. How We Use Your Information
We use your personal information for the following purposes:
- Provide, maintain, and improve our services
- Process transactions and send related notifications
- Send promotional communications (with your consent)
- Respond to customer inquiries and provide support
- Personalize your experience and recommend content
- Detect, prevent, and address fraud and security issues
- Comply with legal obligations and enforce our terms
- Analyze usage trends and improve our website functionality
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist with payment processing, email delivery, analytics, and hosting
- Legal Requirements: When required by law, court order, or government authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect the rights, property, or safety of CertMagic, our users, or others
5. Your Rights and Choices
5.1 For All Users
- Access and update your account information at any time
- Opt-out of marketing communications via unsubscribe links
- Request deletion of your account by contacting support
- Manage cookie preferences through your browser settings
5.2 For EU/EEA Residents (GDPR Rights)
If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):
- Right of Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restriction: Request limited processing of your data
- Right to Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise these rights, contact us at care@certmagic.com. We will respond within 30 days.
5.3 For California Residents (CCPA Rights)
California residents have the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information (note: we do not sell personal information).
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Typically, we retain account information for the duration of your account plus 6 years after account closure for legal and business purposes. You may request earlier deletion by contacting us.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities, to protect your data during international transfers.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: care@certmagic.com
CertMagic, Inc.
Data Protection Officer: care@certmagic.com