Question and Answer: 56

The 500-444 Exam is a professional-level certification exam that validates the knowledge and skills required for designing, implementing, and troubleshooting Cisco Contact Center Enterprise (CCE) solutions. The exam tests the candidate's understanding of various CCE components, such as Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE), and Cisco Unified Intelligent Contact Management (ICM).
The 500-444 exam evaluates the candidate's knowledge and skills in configuring CCE components, implementing routing strategies, designing and implementing outbound campaigns, troubleshooting CCE issues, and performing system diagnostics. Additionally, the exam tests the candidate's ability to manage CCE solutions and ensure compliance with industry standards.
The 500-444 exam is intended for professionals who work with CCE solutions and have a good understanding of the underlying technologies, including IP networking, Voice over IP (VoIP), and Session Initiation Protocol (SIP). The exam is also suitable for individuals who have experience working with Cisco Unified Communications Manager (CUCM) and Cisco Unified Contact Center Express (UCCX).
Upon passing the 500-444 exam, candidates will receive the Cisco Certified Contact Center Enterprise Implementation Specialist certification, which demonstrates their expertise in designing, implementing, and troubleshooting CCE solutions.