Question and Answer: 78

The ITSM20FB Exam is a certification program that provides individuals with an understanding of the IT service management framework based on the ISO/IEC 20000 standard. This program is designed for professionals who have already achieved certification in ITIL v3 or earlier versions and want to update their knowledge and skills to meet the latest industry standards.
The ITSM20FB Exam covers a range of topics, including the key concepts and principles of IT service management, the benefits and challenges of adopting IT service management, the relationship between IT service management and other frameworks and standards, and the roles and responsibilities of stakeholders involved in IT service management.
Participants will also learn about the process approach to IT service management, which involves the identification, design, transition, delivery, and improvement of IT services.
Successful completion of the ITSM20FB Exam demonstrates that individuals have the knowledge and skills required to effectively manage IT services in line with the ISO/IEC 20000 standard. This certification can enhance career prospects and provide opportunities for professionals to contribute to the continuous improvement of IT service management practices in their organizations.