Question and Answer: 63

The MB-230 Exam is a certification exam designed for professionals who want to demonstrate their expertise in customer service management using the Microsoft Dynamics 365 platform. The Exam measures the candidate's ability to design, configure, and deploy solutions that can effectively manage customer interactions and deliver top-notch customer service experiences.
The MB-230 Exam covers a wide range of topics, including customer service management, case management, queue management, service-level agreements, and knowledge management. Candidates are also required to have a solid understanding of the Microsoft Power Platform and how it can be leveraged to enhance customer service operations.
The MB-230 Exam is intended for individuals who work with Microsoft Dynamics 365 Customer Service, including consultants, developers, and solution architects. Candidates are expected to have a deep understanding of customer service processes.
Upon passing the MB-230 Exam, candidates will earn the Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate certification. This certification demonstrates that the individual has the skills and knowledge required to help organizations deliver exceptional customer service experiences and improve customer satisfaction.